Refund and Returns Policy

1. General Policy

At OasisGo we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a return or refund in accordance with the conditions set out below.

2. Eligibility for Returns

2.1. Time Frame

Requests for returns must be submitted within 30 calendar days from the date you receive the item.

2.2. Condition of Items

• Items must be unused, unwashed, and in their original packaging.
• All tags, labels, and accessories must be included.
• Products that have been altered, damaged, or worn will not be eligible for a refund.

3. Return Process

3.1. Initiating a Return

To start a return, contact our support team at [email protected] or call +1(806)737-9486. Provide your order number, the item(s) you wish to return, and the reason for the return.

3.2. Return Authorization

After reviewing your request, we will issue a Return Authorization (RA) number and detailed instructions for shipping the product back to us. Returns sent without an RA number may be refused.

3.3. Shipping Costs

Unless the return is due to a defect or an error on our part, you are responsible for the cost of return shipping. We recommend using a trackable shipping service and purchasing insurance, as we cannot guarantee receipt of returned items.

4. Refunds

4.1. Refund Method

Refunds will be processed to the original payment method used for the purchase. Credit card refunds may take 5–10 business days to appear on your statement.

4.2. Refund Amount

• Full purchase price, including taxes, will be refunded for eligible returns.
• Original shipping charges are non‑refundable unless the return is a result of our error.

5. Exchanges

At this time we do not offer direct exchanges. If you wish to exchange an item, please return the original product for a refund and place a new order for the desired item.

6. Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, contact us within 7 days of receipt. We will arrange a replacement or full refund, including any applicable shipping costs.

7. User Responsibilities

• Provide accurate contact information when placing an order.
• Inspect items upon delivery and report any issues promptly.
• Follow the return instructions and include the RA number on the package.

8. Legal Disclaimer

This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. We reserve the right to amend this policy at any time, with changes posted on this page. Continued use of the website after modifications constitutes acceptance of the updated terms.

9. Contact Information

If you have questions about this policy, please contact us:

• Email: [email protected]
• Phone: +1(806)737-9486
• Address: OasisGo,